Customer Service Advisor – Fostering

Company: Polaris Children's Services

Location: Bromsgrove

Contract Type: Full-time

Closing Date: 01 March 2024

Salary: £20,500 Up to £22,500 dependent upon experience

Specific Hours: Full-Time – (Monday to Friday)

Customer Service Advisor – Fostering


Position:             Customer Service Advisor – Fostering

Position type:    Full-Time – (Monday to Friday)

Contract:            Permanent

Location:            Bromsgrove

Salary:                £20,500 Up to £22,500 dependent upon experience

Benefits:             30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme & Medical Cash Plan.

About Us

We are Polaris, one of the UK’s largest leading communities of children’s service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, Residential Care and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families and staff, and believe in their futures.


You will respond to a high number of enquiries with a focus on building rapport with potential Foster Parents. You will guide applicants on the benefits of fostering with the Polaris group, taking them through an initial screening process and highlighting transferable skills they can bring to the role. You will send further information when requested and respond to any queries in a timely manner.

We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.

A background in sales would be an advantage for this fast paced role.


  • Friendly, confident telephone manner
  • Enthusiasm and desire for engaging with customers
  • Excellent verbal communicator and the ability to remain calm and professional under pressure
  • Attentive listener
  • Able to work & communicate as part of a team
  • Competent IT skills, including Microsoft Office and recording on a CRM system
  • Ability to multi-task and prioritise work load in a fast-paced environment
  • Willingness to work flexibly to meet business needs including occasional evenings
  • Experience working within a Customer Service environment would be an advantage, but not essential.
  • Prior knowledge of fostering/the fostering sector would be an advantage, but not essential as full training will be provided
  • Prior knowledge of fostering/the fostering sector and standard foster carer recruitment process an advantage but not essential.
  • Willingness to work flexibly to meet business needs will include one evening per week

For an informal conversation about this post, please contact Ellen Leaning on 07866 033 205.

To be considered for this position, please do apply.

The successful candidate will be required to complete a standard DBS check, the cost of which will be met by Polaris.

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Polaris is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment

Apply now