Deputy Manager - Residential Children's Services

Company: Headway

Location: Gloucester

Contract Type: Full-time

Closing Date: 21 March 2024

Salary: Up to £33,197.84 per annum (includes sleep in shifts)

Specific Hours: 40

Deputy Manager - Residential Children's Services

Salary: Up to £33,197.84 ((includes sleep in shifts)

Contract: Full Time, Permanent 

Location: Gloucester

Responsible for:  Team Leaders, Residential Support Workers

Headway Adolescent Resources were formed in 1999 and has established a good reputation in the residential adolescent childcare sector, and pride themselves in having the insight and ability to care for young people as individuals in a holistic manner, regardless of their background.

Do you have passion and enthusiasm for promoting the well-being of young people and aiding them to reach their full potential?

We are currently seeking a Deputy Manager to join our home in Gloucester.

Purpose of the job:

  • To ensure that the needs of young people in Headway’s care are met and to provide a positive and safe living experience for these young people and;
  • To manage and lead the Team Leaders and Residential Support Workers in order to provide a high quality of childcare and;
  • To work with and support the Children’s Home Manager to ensure that the residential home runs smoothly and effectively at all times and that young people achieve positive outcomes.

Main Duties:

  • To work on shift and in conjunction with the Home Manager to ensure that the Home runs efficiently and effectively to a high standard and young people are safeguarded at all times. Thus creating a homely environment for the young people in our care, taking into account their views, wishes and feelings.
  • To manage a staff team and to deputise for the Home Manager in his/her absence delivering supervision in accordance with company policy.
  • To comply with the Company’s Safeguarding Policies and Procedures which includes Whistleblowing and any associated guidance as may be issued from time to time and to report all causes of concern to the nominated Designated Safeguarding Officer immediately, while understanding that the safety of children in our care is paramount at all times and that safeguarding is a key responsibility of every employee of Headway.
  • To comply with and to have a thorough up to date knowledge of the Home’s Statement of Purpose, Policy and Procedures, all relevant legislation and be able to impart this knowledge to all staff and to promote best practice and maintain confidentiality.
  • To promote effective multi agency working and positive relationships with all staff, the local community, local authorities, other professional agencies and significant others who are part of a young person’s life.
  • To comply with and enforce company guidelines on Codes of Conduct and to set an acceptable role model standard within the home, acting as a mentor to staff.
  • To assist in the development and delivery of the objectives identified in the young person’s Plans.
  • To ensure the staff team contribute to the reviewing and monitoring process in the development of Care Planning and to ensure the Key Worker system is adhered to.
  • To promote anti-discriminatory and equal opportunity practices in line with Company Policy.
  • To implement and enforce legislation and company policies on Health & Safety, Fire and Data Protection.
  • To attend all required training and, when required, to present in house training courses and to support QCF learners.
  • To participate in the on-call Rota as required and to be available to cover shifts when on-call when all other options are exhausted and to submit on-call records.
  • To ensure that the petty cash budget is utilised responsibly and properly balanced at the end of each shift, to manage additional funds effectively and to monitor the home’s budget as directed by the Home Manager.
  • To undertake the duties outlined in Appendix A and other duties as required which may be revised from time to time by the Company.

Special Conditions:

  • The holder of this position will be required to book annual leave at different times to the Home Manager

About you:

  • Good overall standard of education
  • Working towards or hold Level 3 Diploma for the Children and Young People’s Workforce or equivalent
  • Up to date knowledge of Child Care legislation, children’s home regulations and quality standards
  • Hold a QCF Level 3 qualification or be willing to work towards one
  • Commitment to commence relevant level 5 Diploma within 6 months of appointment and successful completion of probation period, if not already qualified to this level
  • A minimum of 2 years’ previous experience of working directly with young people with challenging behaviour
  • Experience of working with outside agencies, other professionals, parents and families
  • Experience of attending reviews, planning meetings etc.
  • Excellent report writing and numeracy skills.
  • Well organised with excellent administration and IT skills
  • Able to relate to young people with empathy and committed to a high standard of child care and to achieve the best outcomes for young people in their care. 
  • Strong motivational, management and leadership potential. Able to supervise, support and develop Team Leaders & Residential Support Workers to create a cohesive team.
  • The successful applicant will be subject to a DBS check at enhanced level if successful for the position
  • Must hold a full, clean UK Driving Licence (manual)


  • On call payments- £10 for weekday (Monday to Friday) and £50  for Saturday and Sunday
  • A sleep in allowance of up to £36 per night (two days on, four days off) potential extra earning of up to £4368
  • Increased Overtime Rate £17.50
  • Holiday Allowance of 5.6 weeks (inclusive of Bank Holidays)
  • Pension Scheme (3% Employer contribution)
  • Work Phone

Headway Adolescent Children's Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. All candidates will be subject to thorough reference checks including an enhanced DBS as safeguarding young people is at the heart of everything we do.

Apply now